FAQ

  1. How can I get in touch with Customer Service?
  2. You may reach our Customer Service team through email at [email protected],  or phone us on 1300868869 between 10 a.m. and 4 p.m., during weekdays (except public holidays).

  1. How do I search for a certain brand or style?
  2. The search box in the upper right-hand corner of the screen allows you to search the complete product selection on the site. When exploring the categories, for example, you may utilise the filters on the left side of the screen. These will enable you to filter things by brand/category/colour/size/material, making it easier to locate what you're searching for!

  1. How do I create a qasimakbar account?
  2. Click 'Account icon' at the top right-hand corner of the screen, click on ‘create’ and enter your details in the fields provided.

  1. Can I buy items over the phone?
  2. Yes, you can call our nearest retail store and place your order. To know our store locations find our Store Locator here.

  1. How do I unsubscribe from your mailing list?
  2. Every email we send has a "Unsubscribe" option at the bottom. It's as simple as clicking "Unsubscribe" and that's it. We'll be sad to see you go, but you can always re-subscribe at any moment to stay up to date on deals and subscriber-only specials.

Products

  1. What should I do if I can't find the shoe I'm looking for on the internet?
  2. If the shoe you're looking for isn't available online, it's most certainly out of stock. We realise how disappointing this might be, but we invite you to connect with us by registering so that we can alert you of restocks and new shoes you'll like!

  1. I've seen the identical item on another website. Do you provide price matching?
  2. We monitor our competitors' pricing and are in frequent contact with our suppliers; nevertheless, owing to our generous rapid shipping and 14-day return policies, we are unable to match the short-term price fluctuations of other retailers. We do have occasional  deals, so if you're looking for a good deal, check out our Sale page!

  1. Help! I believe my stuff is faulty!
  2. Please contact our Customer Support Team if you feel your online purchase is faulty. Prior to authorising the refund, we will request that you return the product to us for evaluation. If the product is truly faulty, qasimakbar will not charge you for the expense of returning it. We retain the right to repair, replace, or refund damaged items in full or in part.

Orders

  1. How do I place an order?
  2. To place an order, you just have to select the item of your choice, add the correct size to the cart and proceed to checkout.

  1. My order is taking longer than expected to be delivered, what should I do?
  2. If you have not received your item within the time limit indicated in our Shipping Policy, please get in touch with us at [email protected] with your order number and we will help you further.

  1. How do I avail a promo code to my order?
  2. Enter your coupon code into the Discount Code tab beneath your item summary at checkout, and the discount will be added to your purchase total. If you're experiencing problems with a promotional code, double-check the spelling and make sure the code is still valid.

If your code isn't working, check the terms and conditions for that code to make sure your basket qualifies. Check the expiry date, minimum cost, and eligible product type, and if in question, please contact us so we can assist you.


  1. I have ordered shoes in a store, what happens to my order?
  2. All store orders will have been dispatched. If you have not received any such orders, please email at [email protected], and our customer service team will get back to you in 24-24 hours.

Delivery

  1. How much do you charge for delivery?
  2. qasimakbar are pleased to offer FREE standard shipping within Australia for all orders above $70. Delivery to New Zealand and Rest of the World is available for a fee of $14  plus taxes and $22 plus taxes respectively.  For most up to date rates, please check our Shipping policy

  1. When will I receive my order?
  2. If you live in Australia the delivery time is 2-3 business days. If you live outside Australia the delivery time is 5-10 business days. For express delivery details please check our Shipping policy.

  1. Do you deliver anywhere in Australia?
  2. We deliver to most of the addresses in Australia. Though orders from outside metropolitan areas may take some time.

  1. Do you ship internationally?
  2. Yes, we provide international shipping which will take anywhere from 5-10 business days via standard shipping and 3-5 business days via express shipping.

  1. Will I have to be there when my order arrives at my designated delivery address?
  2. At the time of delivery, all parcels require a signature. If you are not present at your designated delivery address, the delivery driver will card your order and transport it to your local Australia Post shop. The driver will leave a note in your mailbox informing you that you have missed a delivery and directing you to where it can be picked up.

Payment

  1. What payment options are accepted?
  2. We accept all the major credit cards, Paypal, ZipPay, OpenPay, Afterpay and UPI. All transactions are secure and encrypted, which means they can’t be intercepted.

  1. My payment has declined. What should I do?
  2. Please double-check that all of the information you've entered is right; if you're still experiencing issues, contact your banking institution. If you are still having problems, please contact us at [email protected] so that a member of our Customer Service Team can help you.

Returns

  1. How do I return my order?
  2. If you wish to return an item for a refund or exchange, please follow the instructions on the Returns Form given on the website; this form, as well as other information about returns and exchanges, can be found in our Returns and Refund policy here.

Note: Online purchases cannot be returned to our retail stores.


  1. What is the Return Address?
  2. Returns can be made by emailing at [email protected] providing your name, customer number and reason for return. 

If you would like a return processed at a faster pace please send the product back by posting them with the return form directly to our DC:

qasimakbar Pty Ltd

Unit 1/95-99 Silverwater Road

Silverwater, NSW, 2128


  1. What is the time duration to return the order?
  2. If you wish to return or exchange any of your purchases, you must notify the qasimakbar customer service staff within 14 days after receiving your order.